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PRIVACY POLICY

Privacy Policy – Sacred Emotions

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Last updated: 14.12.2025

This Privacy Policy explains how Sacred Emotions (“we”, “us”, “our”) collects, uses, and shares personal information when you visit our website, inquire about, or book our retreats, events, and related services (the “Services”).

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1) Who we are (Controller)

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Controller: Sacred Emotions
Contact: info@sacred-emotions.com

If you have privacy questions, contact us at: info@sacred-emotions.com

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2) Personal data we collect

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Depending on how you use our Services, we may collect:

  • Identity & contact data: name, email, phone number, country of residence

  • Booking data: retreat selected, dates, preferences, messages you send us

  • Payment data: payment status, transaction identifiers (we do not store full card details; payments are processed by our payment providers)

  • Technical data: IP address, device/browser information, pages visited, approximate location, cookies

  • Marketing preferences: newsletter opt-in status, consent records

If you voluntarily share sensitive information (e.g., health-related information), we will handle it with care and only for the purpose you provided it for. We recommend you avoid sharing sensitive medical details via website forms unless requested.

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3) Why we use your data (purposes)

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We use personal data to:

  • Provide and manage bookings and customer support

  • Send booking confirmations, updates, and service communications

  • Process payments and prevent fraud

  • Improve our website and Services (analytics, troubleshooting)

  • Send marketing communications where permitted (newsletter, offers)

  • Comply with legal obligations and enforce our terms

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4) Legal bases (EEA/UK visitors)

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Where GDPR/UK GDPR applies, our legal bases include:

  • Contract: to provide the Services you request (e.g., booking administration)

  • Legitimate interests: improving our Services, security, fraud prevention

  • Consent: for non-essential cookies and certain marketing

  • Legal obligation: compliance with laws and accounting requirements
    (Privacy information requirements under GDPR/UK GDPR include transparency about these items.) DSGVO+1

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5) Cookies & tracking

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We use cookies and similar technologies. Some cookies are strictly necessary for the website to function; others (e.g., analytics/marketing) are used only if you consent (where required). In the EU/UK, non-essential cookies generally require prior consent. European Union+1
See our Cookie Policy for details and how to change your preferences.

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6) Sharing your data

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We may share personal data with trusted service providers, such as:

  • Website/hosting & commerce platform: Wix and related Wix services

  • Payment processors: [PAYMENT PROVIDERS – e.g., PayPal, Stripe]

  • Email/marketing tools: [e.g., Mailchimp / Wix Email Marketing]

  • Analytics: [e.g., Google Analytics, Meta Pixel] (only where enabled/consented as required)

  • Professional advisers: accountants, legal advisers

  • Authorities: when required by law

We do not sell your personal data.

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7) International transfers

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Your data may be processed outside your country (e.g., where our service providers operate). Where required, we use appropriate safeguards for international transfers.

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8) Data retention

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We keep personal data only as long as needed for the purposes above, including:

  • Booking and customer support records: for as long as necessary to manage the relationship

  • Accounting/tax records: as required by law

  • Marketing data: until you unsubscribe or withdraw consent
    Exact retention periods may vary depending on the context and legal requirements. DSGVO

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9) Your rights

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Depending on your location, you may have rights such as:

  • Access, correction, deletion

  • Objection and restriction of processing

  • Data portability

  • Withdraw consent at any time (where processing is based on consent)

  • Lodge a complaint with a supervisory authority (EEA/UK) ICO+1

To exercise your rights, contact [EMAIL].

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10) Marketing communications

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If you opt in, we may send marketing messages. You can unsubscribe anytime via the link in our emails or by contacting us. Where consent is required, we will only send marketing with your consent. ICO

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11) Security

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We use reasonable technical and organizational measures to protect personal data. No method of transmission is 100% secure.

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12) Children

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Our Services are not intended for children under [AGE, e.g., 16/18]. We do not knowingly collect children’s data.

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13) Changes to this policy

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We may update this Privacy Policy from time to time. The “Last updated” date shows when changes were made.

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14) Contact

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For privacy questions or requests: info@sacred-emotions.com

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